Privacy Policy

1. Information We Collect

At Aera Collective, we collect information to provide you with exceptional service and personalized experiences. This includes:

• Personal details (name, email, phone) when you create an account or purchase.
• Payment and billing information necessary for processing orders securely.
• Shipping addresses and contact details for delivery.
• Communication preferences and history of customer service interactions.
• Technical data (IP address, browser type) and analytics to improve our platform.

2. How We Use Your Information

Your data is used strictly to enhance your journey with us:

• Processing orders, payments, and managing your account.
• Providing customer support and responding to your inquiries.
• Sending essential updates like order confirmations and tracking numbers.
• Personalizing product recommendations based on your preferences.
• Improving our website functionality and user experience.
• Complying with applicable legal and regulatory obligations.

3. Information Sharing

We value your trust and never sell your personal information. We may share data only with:

• Trusted service providers who assist in operating our business (e.g., hosting, IT).
• Secure payment processors for handling transactions.
• Logistics partners to ensure your order reaches you.
• Legal authorities when strictly required by law.
• Meta (Facebook) for advertising and analytics. This involves sharing hashed (anonymized) customer data like email or phone numbers via the Meta Pixel to help us match visitors for better ad relevance, while protecting your privacy.

4. Data Security

We implement industry-standard security measures, including SSL encryption and secure servers, to protect your data. While we strive for maximum security, please note that no method of digital transmission is 100% infallible.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your account and associated data.
• Opt-out of marketing communications at any time.
• Request a copy of the data we hold about you.

6. Cookies & Tracking

We use cookies and technologies like the Meta Pixel to enhance browsing, analyze traffic, and support our marketing. You can manage cookie preferences in your browser settings or use Meta's privacy tools to control ad tracking.

7. Contact Us

If you have any questions regarding this policy or your personal data, please reach out to us:

8. Updates to Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of these changes.